Who is this policy intended for
- Ticket buyers & website users ('My FLF' account holders)
- Subscribers to the Friends of the Festival scheme
- Competition entrants
- Newsletter subscribers
All of the above consent to Faversham Literary Festival CIC collecting and using personal data as necessary in the ways described below
Purpose
Faversham Literary Festival collects the minimal amount of personal data required for the following legitimate business purposes
Tickets processing (name, address, postcode, phone, email address, ticket-payment confirmation)
- Allowing us to allocate customer tickets
- Contact customers in the case of a cancellation or change to the schedule
- Deal with payment problems and resolve customer enquiries before, during and after the festival.
- Verify the identity of attendees for entry to our events
- Ticket buyers must log in to our site to buy tickets
Ticket holders website account (email address and credentials)
- Secure access for ticket holders to review and/or manage event registration information
- via email address & password
- or via our SSO providers (Google & Microsoft)
- Ticket buyers must take all reasonable efforts to ensure against unauthorised access to their account
- Note: we do not store any record of your credit/debit cards
Our Friends of the Festival Scheme (name, address, postcode, phone, email address)
- Offering early access tickets to members via our website
- Offering membership benefits, such as exclusive events for members
Competition entries (name, address, postcode, phone, email address, competition entry text)
- As required to manage the competition and contact the competition winners
- Publishing a winner/runner-up story for an 18-month period - agreed when competition entry is submitted
- We continue to publish winning and runner-up names in recognition of past winners
FLF Newsletter
- Until you unsubscribe, your first name and email address is used to keep you up to date via email, as requested when you joined our newsletter email
- by signing up directly for the newsletter from our website
- by ticking the 'inform me about future events' option when buying tickets
Retention Period
Event Attendees
Ticket-holding customers consent to Faversham Literary Festival collecting this information for a limited time period in order to process tickets and customer entry to our events.
For ticket-holders, non essential personal data is removed from our database after a 12-month period after the end of the festival .
We retain your name & registered email address to facilitate your access to buy tickets in future festivals (your 'My FLF' account). If you do not log in for a period of 18 months then your account is deemed inactive and completely removed from our database, which removes your registered email address and any other personal information from our system.
Friends of the Festival Membership
In the case of Friends of the Festival membership we remove data of members who do not renew membership after no longer than an 18-month period following the most recent festival at the time your subscription ended. Otherwise your membership details continue to be retained while your membership is ongoing.
Competitions Entries
Competition entrants' information: For non-winning entries your personal details are kept no longer than a 12-month period following announcement of the competition. For winning entries, your first name, surname and story title are published for 18 months. Past competition winners' name and story remain published after 18 months in recognition of past competition winners. Past winners/runners-up may request removal of details from our site within a 30-day period by contacting us via email.
FLF Newsletter
We retain your first name and email address as long as you remain subscribed to our newsletter. All personal information is removed from our servers when you unsubscribe.
Cookies and Personalisation
Our website uses cookies, which are small files stored on your device to help the website function and remember your preferences.
We use two categories of cookies:
Essential Cookies
These are necessary for the basic operation of our website, including functions such as secure account access, ticket purchasing and remembering your cookie preferences. Essential cookies cannot be disabled through our cookie preferences because they are required for the website to function correctly.
Optional Personalisation Cookies
With your consent, we use a personalisation cookie to help us display content that is more relevant to your interests.
Personalisation is based on your browsing activity within the Faversham Literary Festival website, such as the pages and events you view. This helps us tailor the content you see when using our website.
Personalisation is entirely optional. Information collected for this purpose is used only within our own website and is not shared with any third parties.
Your Cookie Choices
When you first visit our website, you will be presented with two choices:
-
Essential cookies only – use the website without optional personalisation.
-
Personalised cookies – allow us to tailor website content to your interests, in addition to using essential cookies.
Optional personalisation cookies are only enabled when you choose to allow them.
You can change your choice at any time, including withdrawing your consent to personalisation, by clicking the Cookie Preferences link in the footer of any page on our website.
You can also manage or delete cookies through your web browser settings, although disabling essential cookies may prevent some website features from functioning correctly.
We take your data protection seriously
- Your details are collected and secured using the best available security standards
- Your information is only used for the intended purpose
- We do not share your details with third parties, other than our payment providers for the purpose of completing your payments
- We do not collect any sensitive credit/debit card information. Card details are collected by our payment-processing partners: STRIPE PAYMENTS UK LTD
- We remove personally identifying information from our database following the retention period stated in this policy
- We are registered with the UK ICO to ensure compliance and data protection
Enquiries regarding this policy should be sent to: